When most people think about employment in the gaming industry they naturally
think of the dealers and casino personnel. It's only natural to think this way
because those people are the ones out front and in the public eye. However the
gaming industry is more than what you see on the gaming floor.
Gaming has become an increasingly popular leisure activity, reflecting growth
in both population and disposable income. Job growth is expected in established
and growing gaming areas, such as Las Vegas, Nevada, and Atlantic City, New Jersey,
and in other States likely to legalize gambling in the coming years.
Casino gambling continues to expand around the World. Every year there are new
casinos opening in existing markets and new venues around the World.
Like nearly every business establishment, casinos have workers who direct and
oversee day-to-day operations. Many job tasks of gaming managers, supervisors,
and surveillance officers and investigators do not require interaction with
casino games and patrons - but in the scope of their work, they must be capable
of handling both.
Gaming managers. Gaming managers are responsible for the overall operation of
a casino's table games. They plan, organize, direct, control, and coordinate
gaming operations within the casino; formulate gaming policies; and select,
train, and schedule activities of gaming personnel.
Because their jobs are so varied, gaming managers must be knowledgeable about
the games, deal effectively with employees and patrons, and be able to assess
financial issues affecting casino growth or decline. These assessment abilities
include measuring the profit and loss of table games and slot machines, understanding
changes driving economic growth in the United States and so on.
Salaries vary by establishment and region. Bureau of Labor Statistics (BLS) data
show that full-time gaming managers earned a median annual salary of $46,820 in
1999. The lowest 10 percent earned less than $26,630, and the highest 10 percent
earned more than $96,610.
Gaming supervisors. Gaming supervisors oversee gaming operations and personnel
in an assigned area. Circulating among the tables, they ensure that all stations
and games are attended to for each shift. It also is common for supervisors to
interpret the casino's operating rules for patrons. Supervisors may also plan
and organize activities for guests staying in their casino hotels. Periodically,
they address - and make adjustments for - service complaints.
Gaming supervisors must have leadership qualities and good communication skills.
They need these skills both to supervise employees effectively and to greet
patrons to encourage return visits. Most casino supervisory staff has an
associate or bachelor's degree. Regardless of their educational background,
however, most supervisors gain experience in other gaming occupations before
moving into supervisory positions because knowledge of games and casino
operations is essential for these workers.