How to Control Anxiety
If you are constantly worrying, feeling tense, or thinking negative or catastrophic things will happen, you may be struggling with anxiety. Fortunately, the right combination of lifestyle changes, cognitive approaches can help you to reduce the symptoms and overcome your anxiety. More ...
Five Strategies to Become a More Attractive Employee
If you feel you have veered off the professional development path, perhaps now is an ideal time to get back on track. After all, professional development is a catalyst in becoming a more attractive job candidate. More ...
Dealing With Idiots at Work
Wouldn't it be wonderful if everyone could work together and cooperate to get the job done without any drama or conflict? In any organization with more than two people, that's just not going to happen. More ...
What Not to Say to Customers
A problem can arise however when an employee who doesn't usually come into contact with customers meets a customer. You should never reveal inside information to a customer, or to anyone else outside the company. More ...
40 Time Mastery Tips to Be in Control of Your Life
Time management is managing the time you have each day. Time mastery is deciding in advance what you want (goals), how you will set up your days, and then choosing the best ways to reach those goals. More ...
How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Dealing With Employee Insubordination
Do you have trouble dealing with employee insubordination? We believe the best way to handle this problem is to react immediately. But a systematic, unbiased approach is necessary to uphold an orderly work environment. More ...
Working For a Bad Boss
How to deal with a bad boss who has poor leadership skills, makes unreasonable demands, and has a bad temper. More ...
Delivering Difficult Messages at Work
Feedback is essential to the professional development process. As you advance professionally, you will be placed in more situations in which you will need to give feedback to others. It's when a difficult message has to be given that many managers and leaders stumble. More ...
Techniques - Personal Problems
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. More ...
Self-Esteem and Success
A person with high self-esteem believes that they are a worthwhile and important person. A person with low self-esteem believes that others are better than them, and that they deserve to treated badly by others. More ...
Get What You Want - Negotiating Skills for the Timid!
This article is written for those TIMID folk who want to feel more confident in the basic skills of negotiating. These are the skills I have learnt that have made all the difference in the world to my approach to asking for what I want. I figure there are plenty of people who would like to know these skills which, believe me, don't come naturally to some folk! More ...
People Skills - Complaining
If you're a chronic complainer, you're sabotaging yourself and your success at work. In this article, I explain how you can improve your outlook at work and improve your prospects for success. The first thing you need to do is get in touch with reality. More ...
