Having Infinite Patience With Customers
One of the most important attributes you can have when dealing with customers is patience. Having patience with customers is where empathy comes into play. Empathy is putting yourself in that customers place. More ...
How Continuous Learning Increases Your Market Value
I remember back in the old days when you could just do your job and at the end of the work day go home and lay back until the next day. But today's labor market is just too competitive. You have to put in extra time advancing your skills and knowledge and increasing your value to the company. More ...
Techniques - Personal Problems
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. More ...
How to Control Anxiety
If you are constantly worrying, feeling tense, or thinking negative or catastrophic things will happen, you may be struggling with anxiety. Fortunately, the right combination of lifestyle changes, cognitive approaches can help you to reduce the symptoms and overcome your anxiety. More ...
What Not to Say to Customers
A problem can arise however when an employee who doesn't usually come into contact with customers meets a customer. You should never reveal inside information to a customer, or to anyone else outside the company. More ...
Five Ways to Create Job Security
Today's economic climate, that doesn't have to mean you have no job security. You can have a sense of job security, but it won't come from your employer. You must give it to yourself. Here's a proven five point strategy to ensure you have security in an uncertain job economy. More ...
Techniques - Delegation
Proper delegation can make your team into a high performance machine. Poor delegation can result in mistakes, poor quality, and missed schedules. In this article, I'm going to reveal some powerful delegation techniques. More ...
Coping with Difficult People
Difficult people have limited coping skills. Whatever their goal, the discovery over the years that a particular set of actions gets the results they desire has shaped their behavior. Changing our behavior and mindset is the key to coping with these folks. More ...
The Power of a Positive Attitude
One of the most important personality traits required for the achievement of a successful life is a positive attitude. What I mean when I say positive attitude might be more accurately described as a realistic attitude. More ...
The Fastest Gun Rule
No matter how fast you can draw your gun, there is always someone faster. The same thing applies to you and any quality or talent that you excel at. More ...
How to Get Ahead at Work - Without Kissing Butt!
Most people think that if they kiss the bosses butt, the boss will like them and they will have a secure job with good advancement. Wrong! If you kiss the bosses butt, they may smile at you and talk nice to you, but in reality they're thinking you're weak and pitiful. More ...
Conflict and Politics at Work
If there's no conflict in the company where you work, enjoy it, it won't last. Wherever you have two or more people working together, sooner or later a squabble is going to breakout. Here's how to deal with conflict and politics at work. More ...
How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
