Having Infinite Patience With Customers
One of the most important attributes you can have when dealing with customers is patience. Having patience with customers is where empathy comes into play. Empathy is putting yourself in that customers place. More ...
Micromanagers
Have you ever worked for a boss who had to watch your every move? Someone who scheduled countless meetings which involved dozens (or more) people? A manager who always seemed to want to do your job for you? More ...
Techniques - Computer Literacy
It's hard to believe that there are people in today's workforce who don't know how to use a computer. In today's society, being computer illiterate is equivalent to being functionally illiterate. More ...
How to Successfully Manage a Difficult or "Bully" Boss
If you've ever worked for someone who made your life a misery, how do you manage such a boss? Here are four key tips to help you navigate this tricky situation. More ...
How to Turn Failure into Success
While failure feels bad, especially when you worked hard on something, it's important to acknowledge and accept that it didn't work, and ask yourself what you learned from your failure. More ...
Communicating With Your Boss
Your boss has a significant affect on your success and happiness at work, so it's crucial that you know how to communicate with them. Some bosses make themselves available and are easy to communicate with. Other bosses are unapproachable. More ...
Techniques - Get Ahead by Faking It
Are you working in a no stretch organization? To succeed at work, you need to stretch your capabilities. You need to perform tasks above your skill level, tasks you've never done before. In a no stretch organization, workers are assigned only tasks they've done before. More ...
Why to Avoid Flirting in the Workplace
What may be flirting to one person could be sexual harassment to another person. It's a fine line and there are no universal laws about flirting in the workplace. Therefore, it is up to individuals to gauge what is appropriate and what is not. To avoid overstepping boundaries in the workplace, here are a few simple tips employees should follow: More ...
Five Strategies to Become a More Attractive Employee
If you feel you have veered off the professional development path, perhaps now is an ideal time to get back on track. After all, professional development is a catalyst in becoming a more attractive job candidate. More ...
Meeting Assignment Requirements at Work
Most workers, when given an assignment, have a vision in their mind as to what the assignment requires and what the completed result will look like. Unfortunately, their vision is rarely the same vision that their boss had in mind when they made the assignment. More ...
Coping with Difficult People
Difficult people have limited coping skills. Whatever their goal, the discovery over the years that a particular set of actions gets the results they desire has shaped their behavior. Changing our behavior and mindset is the key to coping with these folks. More ...
How to Get Ahead at Work - Without Kissing Butt!
Most people think that if they kiss the bosses butt, the boss will like them and they will have a secure job with good advancement. Wrong! If you kiss the bosses butt, they may smile at you and talk nice to you, but in reality they're thinking you're weak and pitiful. More ...
Good Cop Bad Cop
Are you a manager who's wondering why other department managers don't have the same personnel problems you have? Are you a supervisor whose manager thinks you can't control the workers under you? More ...
