People Skills - Networking
The real difficulty in relating to fellow employees comes from differences in emotional maturity, intelligence, and level of dedication to the job. Emotionally immature people may not want to cooperate with you because they feel threatened. More ...
Questionnaire- Are You Burned Out at Work?
You were all enthusiastic about your job when you first started, but now that you've been there a while, the stress is starting to get to you. You arrive at work tired in the morning and you're exhausted all day. Work stress is spilling over into your home life and you're not sure you're in the right occupation. If this sounds like you, answer this short questionnaire to see if you're burned out at work. More ...
When You Have to Say I'm Sorry
I've learned a lot of things about apologies over the years. Some of them I had to learn the hard way - at great personal cost. But I learned them, and I'm glad to share them. More ...
How Continuous Learning Increases Your Market Value
I remember back in the old days when you could just do your job and at the end of the work day go home and lay back until the next day. But today's labor market is just too competitive. You have to put in extra time advancing your skills and knowledge and increasing your value to the company. More ...
How to Control Anxiety
If you are constantly worrying, feeling tense, or thinking negative or catastrophic things will happen, you may be struggling with anxiety. Fortunately, the right combination of lifestyle changes, cognitive approaches can help you to reduce the symptoms and overcome your anxiety. More ...
The Power of a Positive Attitude
One of the most important personality traits required for the achievement of a successful life is a positive attitude. What I mean when I say positive attitude might be more accurately described as a realistic attitude. More ...
Conflict and Politics at Work
If there's no conflict in the company where you work, enjoy it, it won't last. Wherever you have two or more people working together, sooner or later a squabble is going to breakout. Here's how to deal with conflict and politics at work. More ...
Techniques - Personal Problems
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. More ...
How to Deal With Customers
Customers are the life blood of any business. Without a sufficient number of customers a business can't make a profit. If a business can't make a profit, they have no need for you as an employee. The short version of this is; no customers - no job. More ...
How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Delivering Difficult Messages at Work
Feedback is essential to the professional development process. As you advance professionally, you will be placed in more situations in which you will need to give feedback to others. It's when a difficult message has to be given that many managers and leaders stumble. More ...
Techniques - A Cluttered Desk
Some people mistakenly think having a cluttered desk will trick their boss into thinking they are keeping busy. Instead, a cluttered desk makes your boss think the following: You are disorganized, You are a procastinator, you have poor time management skills. More ...
Good Cop Bad Cop
Are you a manager who's wondering why other department managers don't have the same personnel problems you have? Are you a supervisor whose manager thinks you can't control the workers under you? More ...
