What Not to Say to Customers
A problem can arise however when an employee who doesn't usually come into contact with customers meets a customer. You should never reveal inside information to a customer, or to anyone else outside the company. More ...
People Skills - Networking
The real difficulty in relating to fellow employees comes from differences in emotional maturity, intelligence, and level of dedication to the job. Emotionally immature people may not want to cooperate with you because they feel threatened. More ...
Dealing With Stress at Work
You can't totally avoid stress. Stress is a normal part of life and work, but too much stress can actually cause health problems. Here's how to deal with too much stress at work. More ...
People Skills - Working With Your Boss
Your boss is the most important individual to work with to achieve success at Work. The key to achieving success at Work is to Work around the idiosyncrasies of Your boss. More ...
How Continuous Learning Increases Your Market Value
I remember back in the old days when you could just do your job and at the end of the work day go home and lay back until the next day. But today's labor market is just too competitive. You have to put in extra time advancing your skills and knowledge and increasing your value to the company. More ...
How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Good Cop Bad Cop
Are you a manager who's wondering why other department managers don't have the same personnel problems you have? Are you a supervisor whose manager thinks you can't control the workers under you? More ...
Separating Personal Life and Job
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. Your personal problems should not interfere with work. More ...
Use the Power of a Negative Attitude to Get Ahead
Most books on success tell you how you can change to be successful. This book shows you that you already have unique attributes that we can leverage to gain an unfair advantage. More ...
How to Control Anxiety
If you are constantly worrying, feeling tense, or thinking negative or catastrophic things will happen, you may be struggling with anxiety. Fortunately, the right combination of lifestyle changes, cognitive approaches can help you to reduce the symptoms and overcome your anxiety. More ...
How To Impress Your Boss Without Sucking Up
Everyone can spot someone who sucks up to their boss. The key to impressing your boss is to be able to do it without sucking up. Here's six tips to impress your boss without sucking up. More ...
People Skills - Complaining
If you're a chronic complainer, you're sabotaging yourself and your success at work. In this article, I explain how you can improve your outlook at work and improve your prospects for success. The first thing you need to do is get in touch with reality. More ...
Coping with Difficult People
Difficult people have limited coping skills. Whatever their goal, the discovery over the years that a particular set of actions gets the results they desire has shaped their behavior. Changing our behavior and mindset is the key to coping with these folks. More ...
