How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Beat the Time Bandits
We all have time bandits at work and at home. These are the people and things that block us from reaching our goals and getting through our daily To-Do lists. To beat the time bandits that steal our day, we must recognize who and what they are and take the lead in putting them away. More ...
Increasing Your Value to the Company
In these difficult economic times companies are looking for somebody's butt to kick out the door. When they look at you, will they see an expendable body, or an employee who is too valuable to let go? More ...
What Not to Say to Customers
A problem can arise however when an employee who doesn't usually come into contact with customers meets a customer. You should never reveal inside information to a customer, or to anyone else outside the company. More ...
Working For a Bad Boss
How to deal with a bad boss who has poor leadership skills, makes unreasonable demands, and has a bad temper. More ...
Techniques - Should You be a "Jack of all trades" or a Specialist?
In your own career, which is the best way to go? Should you be a jack of all trades or a specialist? In this article, you'll learn the advantages and disadvantages of each approach, and techniques to help you succeed in whichever path you take. More ...
Make Your Boss Look Good
Your boss is the most important individual to work with to achieve success at work. Your boss is a unique individual that can get in a bad mood, make a bad decision, or exhibit imperfections just like anyone else. The key to achieving success at work is to Work around the idiosyncrasies of Your boss. More ...
Diversity in the Workforce
You may think an individual with a different race or national origin has peculiar or has strange habits. The first step toward getting the cooperation and assistance of your co-workers you need to Succeed at work is to accept others uniqueness and idiosyncrasies. More ...
How to Control Anxiety
If you are constantly worrying, feeling tense, or thinking negative or catastrophic things will happen, you may be struggling with anxiety. Fortunately, the right combination of lifestyle changes, cognitive approaches can help you to reduce the symptoms and overcome your anxiety. More ...
Working on a Team
In an organization, sometimes something comes up that doesn't fit within the definition of any single department's operation. The tasks involved in these types of projects cross department boundaries, so members of a special project team are selected. More ...
Five Career Killers You Must Avoid
Americans work habit of spending more hours working has been continuously increasing in the past few decades. Burnout is one of the guaranteed career killers in our society today. Here are some recommendations to avoid such condition to happen. More ...
The Gamble of Workplace Romance
Because of how much time we spend at work, often more time than we have for socializing outside of work, the chances of meeting someone that we're interested in at work is very probable. But is romance compatible with success at work, or can it become a career disaster? More ...
Your Boss as Your Mentor
If you want to be successful at work, you need to hook up with someone who can guide through the company's methods of operation and advise you on the company's culture. A mentor is a wise and trusted counselor or teacher. More ...
