How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Networking is Not a Dirty Word
There are a multitude of areas where you need and use networking, from your job search to giving back to your community; and you may already be networking without realizing it. Read below to understand how networking works in everyday situations, and how to make it work for you. More ...
Dealing With Change at Work
Organizations today think they need to be constantly changing or they will perish. There's nothing wrong with new ideas. Business conditions are always changing. But here's the problem: 99 percent of all new ideas don't work. More ...
Time Management and Productivity
By using the techniques described here you'll be able to manage your time and be more productive at work. Not only will being more productive make you a more valuable employee, but at the end of each day it will give you the feeling that you made an important contribution to the company's mission. More ...
Effective Networking For Professional Success
We are all "self-employed" now. Today there is absolutely no job security. We are living in an age of corporate downsizing, and freelance consultants, or self-employed workers are growing by the day. Networking is one skill you need to practice to get ahead and survive these uncertain times. More ...
Stand Out At Work
Career development is not always about moving up in the organization. It's more about constantly improving yourself and getting the most out of your job and work life. Regardless of whether or not you are interested in promotion right now, you are interested in standing out at work. More ...
Delivering Difficult Messages at Work
Feedback is essential to the professional development process. As you advance professionally, you will be placed in more situations in which you will need to give feedback to others. It's when a difficult message has to be given that many managers and leaders stumble. More ...
When You Have to Say I'm Sorry
I've learned a lot of things about apologies over the years. Some of them I had to learn the hard way - at great personal cost. But I learned them, and I'm glad to share them. More ...
Working For a Bad Boss
How to deal with a bad boss who has poor leadership skills, makes unreasonable demands, and has a bad temper. More ...
What Does it Mean to be Successful?
Life challenges us every day to develop our capabilities to the fullest. Life doesn't require us to always come out on top. It asks only that we do our best. More ...
Increasing Your Value to the Company
In these difficult economic times companies are looking for somebody's butt to kick out the door. When they look at you, will they see an expendable body, or an employee who is too valuable to let go? More ...
Reasons to Skip That Tattoo
Reasons to NOT get a tattoo are; health risks, people viewing you as a poor decision maker or beingnot too bright, poorer job opportunities, and tattoo regret - the difficulty of having a tattoo removed. More ...
Techniques - Computer Literacy
It's hard to believe that there are people in today's workforce who don't know how to use a computer. In today's society, being computer illiterate is equivalent to being functionally illiterate. More ...
