How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Maintaining a Positive Attitude
People like other people who have a positive attitude, Sometimes events contradict the positive attitude point of view, but the person with the positive attitude still believes, in the end, good will win out. More ...
The Gamble of Workplace Romance
Because of how much time we spend at work, often more time than we have for socializing outside of work, the chances of meeting someone that we're interested in at work is very probable. But is romance compatible with success at work, or can it become a career disaster? More ...
Make Your Boss Look Good
Your boss is the most important individual to work with to achieve success at work. Your boss is a unique individual that can get in a bad mood, make a bad decision, or exhibit imperfections just like anyone else. The key to achieving success at work is to Work around the idiosyncrasies of Your boss. More ...
Micromanagers
Have you ever worked for a boss who had to watch your every move? Someone who scheduled countless meetings which involved dozens (or more) people? A manager who always seemed to want to do your job for you? More ...
Techniques - Personal Problems
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. More ...
How to Deal With Customers
Customers are the life blood of any business. Without a sufficient number of customers a business can't make a profit. If a business can't make a profit, they have no need for you as an employee. The short version of this is; no customers - no job. More ...
Use the Power of a Negative Attitude to Get Ahead
Most books on success tell you how you can change to be successful. This book shows you that you already have unique attributes that we can leverage to gain an unfair advantage. More ...
Why to Avoid Flirting in the Workplace
What may be flirting to one person could be sexual harassment to another person. It's a fine line and there are no universal laws about flirting in the workplace. Therefore, it is up to individuals to gauge what is appropriate and what is not. To avoid overstepping boundaries in the workplace, here are a few simple tips employees should follow: More ...
Get What You Want - Negotiating Skills for the Timid!
This article is written for those TIMID folk who want to feel more confident in the basic skills of negotiating. These are the skills I have learnt that have made all the difference in the world to my approach to asking for what I want. I figure there are plenty of people who would like to know these skills which, believe me, don't come naturally to some folk! More ...
Effective Networking For Professional Success
We are all "self-employed" now. Today there is absolutely no job security. We are living in an age of corporate downsizing, and freelance consultants, or self-employed workers are growing by the day. Networking is one skill you need to practice to get ahead and survive these uncertain times. More ...
People Skills - Complaining
If you're a chronic complainer, you're sabotaging yourself and your success at work. In this article, I explain how you can improve your outlook at work and improve your prospects for success. The first thing you need to do is get in touch with reality. More ...
People Skills - Working With Your Boss
Your boss is the most important individual to work with to achieve success at Work. The key to achieving success at Work is to Work around the idiosyncrasies of Your boss. More ...
