Increasing Your Value to the Company
In these difficult economic times companies are looking for somebody's butt to kick out the door. When they look at you, will they see an expendable body, or an employee who is too valuable to let go? More ...
Gift Giving in the Workplace
One thing that can add to the stress of the holiday season is workplace gift giving. Giving a gift to a supervisor or manager sets up a conflict of interest and an ethics problem. In my opinion, holiday gifts should be given only to children. More ...
Good Cop Bad Cop
Are you a manager who's wondering why other department managers don't have the same personnel problems you have? Are you a supervisor whose manager thinks you can't control the workers under you? More ...
Having Infinite Patience With Customers
One of the most important attributes you can have when dealing with customers is patience. Having patience with customers is where empathy comes into play. Empathy is putting yourself in that customers place. More ...
Use the Power of a Negative Attitude to Get Ahead
Most books on success tell you how you can change to be successful. This book shows you that you already have unique attributes that we can leverage to gain an unfair advantage. More ...
Separating Personal Life and Job
Accepting employment is making a contract. The employer's part of the contract is to provide salary or hourly pay, plus benefits. Your part of the employment contract is to arrive at work every scheduled workday, on time, and ready to focus on your work. Your personal problems should not interfere with work. More ...
Be more successful - Create ME INC.
In our global economy, bright and brilliant people all over the world compete for
the same positions. Many are willing to work for commodity like prices. Developing your Me Inc. will brand yourself and create a distinctive value enabling you stand above your closest competitors. More ...
Dealing With Idiots at Work
Wouldn't it be wonderful if everyone could work together and cooperate to get the job done without any drama or conflict? In any organization with more than two people, that's just not going to happen. More ...
Coping with Difficult People
Difficult people have limited coping skills. Whatever their goal, the discovery over the years that a particular set of actions gets the results they desire has shaped their behavior. Changing our behavior and mindset is the key to coping with these folks. More ...
Meeting Assignment Requirements at Work
Most workers, when given an assignment, have a vision in their mind as to what the assignment requires and what the completed result will look like. Unfortunately, their vision is rarely the same vision that their boss had in mind when they made the assignment. More ...
How to Handle an Irate Customer on the Phone
If you work in customer service or own a business, you will occasionally take calls from angry customers. The most important thing to do is stay calm. Make them feel listened to before you offer solutions. More ...
Working For a Bad Boss
How to deal with a bad boss who has poor leadership skills, makes unreasonable demands, and has a bad temper. More ...
Dealing With Change at Work
Organizations today think they need to be constantly changing or they will perish. There's nothing wrong with new ideas. Business conditions are always changing. But here's the problem: 99 percent of all new ideas don't work. More ...
