How To Make Money Selling on eBay - Communication After the Sale
by Bob Hamilton
Almost everyone who know how to make money selling on eBay knows that communication with
buyers must occur. However, when most think about communicating with buyers, they think
about communicating before and during the actual auction. Unfortunately, that is only part
of the story. Communication really starts after the sale.
Want to know how to make money selling on eBay? Focus on sales after the buyer makes an
auction purchase. Once there is a sale, the seller needs to focus on communication about
the auction, payment and shipment. However the seller also needs to communicate to set the
stage for future sales.
Those who know how to make money selling on eBay know that following the close of an
auction it is important to immediately contact the winning bidder. These same sellers also
know that it is important to acknowledge payment receipt. Once payment is received they
know that it is important to keep the lucky bidder updated regarding shipping progress.
Finally, there is communication in the form of feedback regarding the seller.
There is more to communicate however. There also needs to be communication about combined
shipping for other auction and eBay store sales. The purchased item(s) that you send to
the buyer needs to include other communication. That communication can include:
- A "Thank You" for making the purchase and dealing with you
- A business card that highlights how to contact you and find your other products
- A flyer referring buyers back to your eBay Store and auctions
A word of warning; be sure that you don't violate any of eBay's rules in your communications.
Communication following the close of an auction can result in the buyer remembering you
for your great follow-up and concern about them and the items that they purchased. It can
include appropriate feedback (Provide feedback 100% of the time. While it takes some time
to provide feedback, it also rewards buyers who make purchases and leave positive feedback
for you.) Finally, include communication in the packaging of the items that you ship. Done
correctly, that communication will result in buyers making additional purchases in the future.
One of the keys of how to make money selling on eBay is to communicate. Don't forget to
include communication after the sale. That can be the most important communication of all.
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