Make Money on eBay - How to Make it Easy for Your Buyers
Make money on eBay by making it extremely easy for your customers. It all starts
with excellent communication. Next comes being able to anticipate what the prospective
buyer wants to know. Finally comes communicating the details to actual buyers.
Make money on eBay by making it easy for prospective buyers to know what they
are buying. Provide a very accurate descriptive title. The title needs to
include brand information, key words about what the specific item is, and other
critical, eye catching information.
Make money on eBay by making it easy for prospective buyers to understand the
terms of their purchase. If you accept specific payment methods, it is important
to include that information in the description. If you sell (or don't sell)
internationally include that information. If there are guarantees, include the
specifics of that guarantee. The more details that you provide about your terms the better.
Make money on eBay by offering guarantees. Buyers will gain confidence in you
and your products when they are guaranteed. If you do offer a guarantee, include
the details in the product description. Often adding a guarantee will
immediately translate into extra sales and higher auction prices.
Make money on eBay by making it easy for prospective buyers to get answers to
the most commonly asked questions. Include a list of the most frequently asked
questions AND the answers in your auction description. That step will result in
much less email to you, along with time to re-answer questions previously asked
by another bidder. More importantly, it will result in more bids. Prospective
buyers can see the answers to their questions instantly, and can then move onto
bidding rather than waiting for you to email the answer later.
Make money on eBay by making it easy for prospective buyers to get good
answers to their questions. If a prospective buyer asks a question that is
unique, take the time to answer it immediately. The longer the time between the
asking of the question and you responding the less likely that there will be a
bid from that prospective buyer.
Make money on eBay by making it easy for buyers to know the status of their
product once they have purchased. Once a buyer has made a purchase, immediately
begin emailing them. Immediately acknowledge and thank the buyer for the
purchase. Then keep the buyer informed of the status of their product as you
await payment, and then pack and ship the product upon payment.
Make money on eBay by simply saying 'Thank You' for buying. Buyers appreciate
hearing a simple 'Thank You' for your purchase. Include a brief 'Thank You' note
with the package. Another option; add "Thank You' to the packing slip that you
include in your package. You depend on buyers for your success. Let them know
that you appreciate their business!
Make money on eBay is as easy as good communication. That communication
translates into making it easy for your buyers and prospective buyers to
purchase from you.
- Keep them informed of every step of the process (Communicate)
- When they ask a question - answer that question immediately
- Communicate quickly
- When they ask a question
- When they buy
- When you ship
- Ship quickly after payment has been made
(c) 2007 Bob Hamilton Online Auctions Made Simple
Opening a Dollar Store