PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Computer Data Backups - Test Now or Cry Later
When it comes to your computer data backups, complacency can be very dangerous. It's important that you get some basic understanding of the major issues with computer data backups. Here's a compilation of crucial tips on computer data backups that I?ve put together. More ...
How to Setup DHCP (Dynamic Host Configuration Protocol) on a Windows Server
DHCP (Dynamic Host Configuration Protocol) gives hosts on a network all of the IP information they need to communicate. IP Address, Subnet Mast, Gateway Address, DNS servers and WINS server addresses. For ease of administration DHCP is a great feature to help setup a computer network quickly. More ...
View a Brief List of Windows 10's Recent Problems
Windows 10 Problem Report and the reliability history chart give you some information about your computer's problems without the overwhelming detail provided by other tools such as Event Viewer. More ...
A Brief Introduction to 3D Printing
Previously, the only ways to create 3D objects was casting and molding. 3D printing involves creating an object by laying down layer over layer of material, building the object from the bottom up. 3d printing is great for rapid prototyping. 3d printing is also a great way for a home artist to express their creativity. More ...
Use Windows 10 File History Option to Backup Your Personal Files
In Window 10 ,File History regularly backs up versions of your files in the Documents, Music, Pictures, Videos, and Desktop folders and the OneDrive files available offline on your PC. If the originals are lost, damaged, or deleted, you can use File History to restore them. More ...
How to Setup a VPN Between Two Computers
A VPN establishes a secure path between a computer with public Internet access and a computer connected to a private network. This article show you how to set up a VPN. More ...
Environment variables in PowerShell
Environment variables are global settings for your Linux, Mac, or Windows computer, stored for the system shell to use when executing commands. Many are set by default during installation or user creation. More ...
The Different Types of Virtualization
Virtualization represents an abstraction from physical resources. All uses of virtualization are centered around this concept. There are three major types of virtualization: server virtualization, client (or desktop) virtualization, and storage virtualization. More ...
Command Line to Get Computer's Numner of CPU Cores
WMIC (Windows Management Interface Command) is a command line tool that returns information about your syste. To learn your computer's numner of CPU cores, type wmic cpu get deviceid,numberofcores,numberoflogicalprocessors at a command prompt. More ...
Understanding Windows 7 Security Center
Windows Security Center is a security tool that allows you to monitor the status of computer security settings and services. It also constantly monitors security settings, and informs via a pop-up notification if there is something wrong. In Windows 7 Microsoft renamed it as Action Center. More ...
Planning a Backup and Restoration of Files for Disaster Recovery
Planning a backup and restoration of files is the most important step to protect data from accidental loss in the event of data deletion or a hard disk failure. The backup copy can be used to restore lost or damaged data. More ...
Font Basics
There are two basic kinds of fonts, bitmapped fonts and scalable fonts. Bitmapped fonts are constructed as a pattern of dots. Bitmapped fonts can be enlarged, but this produces jagged looking type. More ...
Windows Server 2019 and PowerShell All-in-One For Dummies
PowerShell 5.1 is the current released version of Windows PowerShell and is the version that ships with Windows Server 2016 and Windows Server 2019. It is also available for install on Windows Server 2008 R2 with Service Pack1, Windows Server 2012, and Windows Server 2012 R2. More ...
