PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Windows 10 Diagnostic Data Send to Microsoft
By default Windows 10 sends a generous amount of diagnostic information to Microsoft. If you are concerned privacy, you can configure the amount of information sent using the Feedback & Diagnostics page under Privacy Settings. More ...
Disable Indexing to Speed Up Your Computer
The Windows Indexing Service has to continuously monitor the files on your computer for changes and update it's database when changes or new files are found. This uses processor time and can take up more than a megabyte of ram. If you're just you're sitting in front of your computer and the hard drive starts working very hard, that's probably the Indexing Service. More ...
How to Disable Windows 10 OneDrive
Microsoft claims OneDrive is built in to Windows 10, and can't be uninstalled. But they do provide instructions to stop the sync process, so it doesn't send your files to OneDrive. More ...
Disable Automatic Wireless Configuration in Windows 7
Windows provides two services that configure your PC to connect to a wireless network. WLAN AutoConfig and WWAN AutoConfig. Both services are started automatically when you start your PC. If you don't use a wireless network or mobile broadband, for security reasons you may want to disable these services. More ...
Video - Microsoft Remote Desktop - Part Two
This video by ImpartLabs is a tutorial that talks about Remote Desktop. In part one we setup the Computer receiving the Remote Connection. In this video we set up Remote Desktop at the connection originating computer, and make the connection to the remote computer. More ...
Installing a Network Printer on Windows XP and Vista
Summary of steps to install a network printer. I've tried to include what is necessary without writing a whole book about a 5 minute procedure. More ...
Disable Annoying 'Get Windows 10' Message
You may not want to upgrade to Windows 10 because its search function pushes Windows app store products and tries to trick you into signing up for Microsoft's OneDrive. More ...
Use Free Autoruns Utility to Disable Unnecessary Startup Programs
Stopping unnecessary programs from starting makes Windows boot faster and frees up system resources. Microsoft sysinternals free Autoruns utility shows you what programs are configured to start at system bootup or login. More ...
The Security and Maintenance of Messages in Outlook Express
Outlook Express includes several tools that protect the unauthorized users from accessing the electronic data, thereby increasing the privacy and integrity of the e-mail messages. More ...
Use PowerShell and WMI to Get CPU Information
Suppose you want to get some information about the CPU in your computer. Can you remember which Control Panel utility will provide that information? If you use a PowerShell script to access WMI you can always get the information you want no mater how they rearrange Control Panel. More ...
How to Restore Files From File History in Windows 10
To keep your files safe, File History automatically makes a copy of every file in your Documents, Music, Photos, and Videos folders. It copies all the files on your desktop, as well. And File History automatically makes those copies every hour. More ...
Computer Technician's Guide to Electronics Disposal and Recycling
The United States alone creates about 3 million tons of electronics waste each year. Much of this electronics waste is sent to developing nations where primitive processing methods cause serious health and pollution problems. CompTIA considers the knowledge of how to properly dispose of old computer equipment, to be an important part of being a certified computer technician. More ...
The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In this tutorial you'll learn how to perform a backup. In Tutorial 2 You'll learn how to recover files from a backup. In Tutorial 3 You'll learn how to restore your PC from a system image. More ...
