PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Turn Off Windows 10 Snap and Shake
Windows 10 Snap and Shake amuses people who do not have to use Microsoft's operating system to do actual productive work. Here is how to turn it off. More ...
Set the User's Profile Information
A user profile is a collection of settings for a user account. It is stored in the user's folder. It contains the account's settings and preferences along with the user's home directory in a subfolder called Documents. More ...
How to Disable Windows 10 OneDrive
Microsoft claims OneDrive is built in to Windows 10, and can't be uninstalled. But they do provide instructions to stop the sync process, so it doesn't send your files to OneDrive. More ...
Basic Functions of Microsoft Active Directory
Active Directory is a distributed directory service included with Microsoft Server operating systems. Active Directory enables centralized, secure management of an entire network. This article describes the basic functions of Active Directory. More ...
A Handful of Useful Run Commands: calc, notepad, wordpad, voice recorder, control
The Run dialog box which can be opened by pressing the [Windows] + [R] keys. Run dialog box is a rapid way to open programs. Here are some quick and useful Run commands. More ...
Windows 2000 Security Overview
Computer network security is a large topic. You can't configure strong security if you don't have a top-down overview of the security features available and how to configure them. More ...
How to Setup DHCP (Dynamic Host Configuration Protocol) on a Windows Server
DHCP (Dynamic Host Configuration Protocol) gives hosts on a network all of the IP information they need to communicate. IP Address, Subnet Mast, Gateway Address, DNS servers and WINS server addresses. For ease of administration DHCP is a great feature to help setup a computer network quickly. More ...
Script to Identify Your Systems HAL
The HAL is a crucial module that sits between the Windows operating system and the hardware. Having an incorrect HAL can cause your system to work sluggishly or cause unexplained system lockups. The script provide in this article will identify which HAL was installed on your system. More ...
Make a Shortcut to Create a Restore Point on Windows 10
In Windows 10 Automatic Updates are primarily used to bind the operating system tighter to Microsoft's Store. That's one good reason why you might want to return your system back to a previous state. But to do that, you need to have set a previous restore point. More ...
Create a Windows 7 Disk Image Backup
A Disk Image is an exact copy of a disk. It includes the operating system, system settings, programs, and files, and everything required for Windows to run. You can use a disk image to restore your computer if your hard disk or your computer stops working. More ...
Guide To Setting Up Dual Monitors
Adding another monitor, especially having two large monitors, gives you a totally different vista. With two monitors you can have your browser and massive spreadsheet on screen at the same time. Most people don't have any idea how really easy it is to set up dual monitors on their system. More ...
Network Security Through the Principle of Least Privilege
The Principle of Least Privilege refers to giving users permissions to access only the data and system resources which are required to do their work. Give users full administrative rights to their computers, or data and resources not directly required to do their work significantly increases the risk of the companies critical or confidential information being compromised. More ...
Retrieving Information from Computers Belonging to an Active Directory OU
This PowerShell script queries a particular Organizational Unit (OU) in your Active Directory for a list of computers. It will then use WMI to query various properties of those computers and output it into table format. More ...
