PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Put HyperTerminal on Windows 7
HyperTerminal was included with all versions of Windows up to Windows XP. If your operating system is newer than Windows XP you can copy Hyperterminal from a Windows XP system. More ...
Uninstall OneNote from Windows 10
Windows 10 comes with many pre-installed apps to sucker you into Microsoft's revenue stream generating OneDrive cloud storage. One of those is OneNote. Here's how to uninstall OneNote. More ...
Introduction to DOS
The first PCs didn't use the Windows Operating System, they used DOS. DOS has an interface where the user types text commands. The DOS interface is still available in Windows Vista, and is still used regularly by the most skilled system administrators. More ...
Windows Server 2003 Active Directory and Network Infrastructure
Windows Active Directory is a centralized database that stores the collection of information about all the resources available on the Windows domain. Active Directory enables administrators to manage the network resources
in an easy way. More ...
Recovering an Older Version of a File
The File History utility is used to recover older versions of a file. This feature is part of all backup programs, though it's often called Restore. The idea is to pluck an older version of a file from the backup archive. More ...
How to Manually Register DLL in Microsoft Windows
A DLL (Dynamic link library) is a file that contains code that can be used by more than one program. A DLL is executed by the calling program. They are not directly executable. In order for the calling program to locate the DLL, it must be registered in windows registry database. More ...
DOS Switches and Wild Cards
DOS (Disk Operating System) is an interface that a system administrator can use to perform tasks and configure the system by typing text commands. There are many commands available with the DOS command line interface, most of them feature switches, and wild cards which make them very powerful. More ...
Defend Your Business with a Firewall
A firewall is a piece of hardware or software that places a barrier between your network and the internet. It prevents outsiders from accessing your network and systems and delving into your confidential information or performing malicious acts. More ...
Three Important Techniques for Securing a Wireless Network
If you have a wireless network at home or in the office, it is critical to have it secured. Wireless networks are prone to attacks from outsiders - perhaps even more so than with wired networks. This article shows how you can implement three techniques to secure a given wireless network. More ...
What Are Windows Server Containers?
Containers have had a large impact in IT organizations. You may be wondering why someone would want to use containers in Windows Server 2019. They're just virtual machines (VMs), right? Well, not exactly. Containers don't expose the hardware or the operating system. More ...
Environment variables in PowerShell
Environment variables are global settings for your Linux, Mac, or Windows computer, stored for the system shell to use when executing commands. Many are set by default during installation or user creation. More ...
Kill The Messenger (Service)
All Windows versions install Messenger Service and turn it on by default. A program freely available from the Internet allows spammers to control the Messenger Service on hundreds of thousands of computers on the Web. More ...
Video Tutorial 3 - The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In Tutorial 1 you learned how to perform a backup. In Tutorial 2 you learned how to recover files from a backup. In this Tutorial You'll learn how to restore your PC from a system image. More ...
