View a Brief List of Windows 10's Recent Problems
Windows 10 Problem Report and the reliability history chart give you some information about your computer's problems without the overwhelming detail provided by other tools such as Event Viewer. More ...
Windows 10 New Storage View
If you download lots of music and videos you may have designated a separate drive just for these items. Windows 10 new Storage view makes it easy to direct specific types of media files to your designated drive. More ...
PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Introduction to DOS
The first PCs didn't use the Windows Operating System, they used DOS. DOS has an interface where the user types text commands. The DOS interface is still available in Windows Vista, and is still used regularly by the most skilled system administrators. More ...
The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In this tutorial you'll learn how to perform a backup. In Tutorial 2 You'll learn how to recover files from a backup. In Tutorial 3 You'll learn how to restore your PC from a system image. More ...
Installing a Network Printer on Windows XP and Vista
Summary of steps to install a network printer. I've tried to include what is necessary without writing a whole book about a 5 minute procedure. More ...
Command Line to Get Computers Model, Vendor, and Serial Number
WMIC (Windows Management Interface Command) is a command line tool that returns information about your syste. To learn your computers model, vendor, and serial number, type wmic csproduct get name,vendor,identifyingNumber at a command prompt. More ...
How to Disable Windows 10 OneDrive
Microsoft claims OneDrive is built in to Windows 10, and can't be uninstalled. But they do provide instructions to stop the sync process, so it doesn't send your files to OneDrive. More ...
Network Security Through the Principle of Least Privilege
The Principle of Least Privilege refers to giving users permissions to access only the data and system resources which are required to do their work. Give users full administrative rights to their computers, or data and resources not directly required to do their work significantly increases the risk of the companies critical or confidential information being compromised. More ...
How to Map a Network Folder in Windows 7
If you regularly access files stored on a network share, you can make that folder easier to navigate to by maping it to a letter so that it appears in Windows Explorer on your computer. More ...
Disable Indexing to Speed Up Your Computer
The Windows Indexing Service has to continuously monitor the files on your computer for changes and update it's database when changes or new files are found. This uses processor time and can take up more than a megabyte of ram. If you're just you're sitting in front of your computer and the hard drive starts working very hard, that's probably the Indexing Service. More ...
Planning a Backup and Restoration of Files for Disaster Recovery
Planning a backup and restoration of files is the most important step to protect data from accidental loss in the event of data deletion or a hard disk failure. The backup copy can be used to restore lost or damaged data. More ...
Tweaks to Speed Up Internet Streaming Video
Although streaming video technology offers instant access to video files, there are many factors that attribute to your computer's ability to effectively play videos. There are a number of tweaks that help speed up your streaming video startup times, eliminate choppy PC video play and stop slow streaming video. More ...
How to Install Hyper-V on Windows Server 2019
Windows Server 2019 offers Hyper-V. It will allow you to support virtual machines, virtual networking, and virtual storage. More ...
