Defend Your Business with a Firewall
A firewall is a piece of hardware or software that places a barrier between your network and the internet. It prevents outsiders from accessing your network and systems and delving into your confidential information or performing malicious acts. More ...
Cortana, Assistant or Spy?
Cortana records everything you do, every keystroke you enter, every syllable you speak. They claim it uses this information to make suggest links to news and web items that she thinks may be interesting to you. If you believe that, I've got a bridge I'd like to sell you. More ...
What Are Windows Server Containers?
Containers have had a large impact in IT organizations. You may be wondering why someone would want to use containers in Windows Server 2019. They're just virtual machines (VMs), right? Well, not exactly. Containers don't expose the hardware or the operating system. More ...
PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Use Windows 10 File History Option to Backup Your Personal Files
In Window 10 ,File History regularly backs up versions of your files in the Documents, Music, Pictures, Videos, and Desktop folders and the OneDrive files available offline on your PC. If the originals are lost, damaged, or deleted, you can use File History to restore them. More ...
Disable Annoying 'Get Windows 10' Message
You may not want to upgrade to Windows 10 because its search function pushes Windows app store products and tries to trick you into signing up for Microsoft's OneDrive. More ...
Computer Technician's Guide to Dealing with Customers
I've been in the technology industry for many years. I've worked as a bench technician and I've been the manager of an electronics engineering department. And I can tell you this - people are a lot more complicated to deal with than even the most advanced technology. More ...
Put HyperTerminal on Windows 7
HyperTerminal was included with all versions of Windows up to Windows XP. If your operating system is newer than Windows XP you can copy Hyperterminal from a Windows XP system. More ...
Basic Functions of Microsoft Active Directory
Active Directory is a distributed directory service included with Microsoft Server operating systems. Active Directory enables centralized, secure management of an entire network. This article describes the basic functions of Active Directory. More ...
Disable Long Filenames to Improve Window's Performance
To be backword compatible with 16-bit FAT partitions, both the VFAT and the NTFS file systems create two names for each file, the long filename and a short filename compatible with the FAT file system. More ...
What is the difference between MSI and EXE Installations?
There is no standard for EXE installations, various vendors of setup authoring tools like InstallShield and Wise Studio have created their own rules and guidelines. MSI packages are created in compliance with the standard defined by the Microsoft Windows Installer technology. More ...
Create a Shortcut to Windows 10 Services Management Console
A technician may occasionally need to start, stop, or pause a service to manage a Windows system. For that purpose, a desktop shortcut to the Services Management Console might come in handy. More ...
Video Tutorial 3 - The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In Tutorial 1 you learned how to perform a backup. In Tutorial 2 you learned how to recover files from a backup. In this Tutorial You'll learn how to restore your PC from a system image. More ...
DOS Switches and Wild Cards
DOS (Disk Operating System) is an interface that a system administrator can use to perform tasks and configure the system by typing text commands. There are many commands available with the DOS command line interface, most of them feature switches, and wild cards which make them very powerful. More ...
