PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Video - Microsoft Remote Desktop - Part One
This video by ImpartLabs is a tutorial that talks about Remote Desktop. With Remote Desktop you'll be able to take control over any computer you want to. It's similar to Remote Assistance and Net Meeting, the difference is with Remote Desktop both users will be able to view what's going on. More ...
Disable Kernal Paging to Speed Up Windows
Paging is when the operating system allocates part of the hard disk to be used as virtual RAM. Windows is slowed by paging. You can speed up Windows by configuring it to keep its kernal in RAM. More ...
How to Install Hyper-V on Windows Server 2019
Windows Server 2019 offers Hyper-V. It will allow you to support virtual machines, virtual networking, and virtual storage. More ...
Set Up Parental Controls
Windows has a feature called Parental Controls that you can use to help manage how your children use the computer. You can restrict the hours that they can use the computer, which specific programs they can run, and which specific websites they can access. More ...
Use the HOSTS File to Block Web Sites
When you type a domain name into your Web browser, Internet Protocol contacts a computer that is a domain name server to look up the IP address of the Web site. In the early days, the Internet didn't need domain name servers. More ...
Hard Disk Management
In addition to the basic disk, Windows XP Professional also supports the dynamic disk, which overcomes the limitations of the basic disk. Dynamic disks are actually physical disks that are created and managed with the Disk Management utility in Windows XP. More ...
SMART Disk Drives Warn You Before They Fail
Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.) is a feature built-in to modern hard drives that monitors certain parameters of their operation in an attempt to provide a warning when failure is imminent. More ...
The Fastest Way to Move PC to PC
Upon installation, many applications write keys and other information to the Windows registry. For this reason, when you want to transfer your programs and files to a new computer, you can't just copy them over. More ...
Disable Unnecessary Background Apps
A background app is a program that runs in the background. They take up memory space, using network bandwidth, and if you're using a portable device, drain your battery. More ...
Kill The Messenger (Service)
All Windows versions install Messenger Service and turn it on by default. A program freely available from the Internet allows spammers to control the Messenger Service on hundreds of thousands of computers on the Web. More ...
Font Basics
There are two basic kinds of fonts, bitmapped fonts and scalable fonts. Bitmapped fonts are constructed as a pattern of dots. Bitmapped fonts can be enlarged, but this produces jagged looking type. More ...
How to Optimize Your Solid State Drive
Solid state drives or SSDs are replacing the slower, chunkier magnetic hard drives in the personal computers. SSDs function very differently from magnetic drives so it needs to be treated differently. More ...
Msconfig - Microsoft's Secret Weapon to Increase Your Computer's Speed
Often when you install software it will, by default, load into your system's memory when you turn your computer on. All these programs loading into memory will eventually mean a snail will beat your computer in a race! Msconfig gives you a central location to manage a variety of your computer's options. More ...
