PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
How to Install Hyper-V on Windows Server 2019
Windows Server 2019 offers Hyper-V. It will allow you to support virtual machines, virtual networking, and virtual storage. More ...
Create a Windows 7 Disk Image Backup
A Disk Image is an exact copy of a disk. It includes the operating system, system settings, programs, and files, and everything required for Windows to run. You can use a disk image to restore your computer if your hard disk or your computer stops working. More ...
Windows PC Performance Troubleshooting and Optimisation
If your aging PC is running slow and you're considering getting a new one, this article explains how you can diagnose your performance problems, streamline and tune up. You'd be surprised just how much more you can get out of what you have. More ...
How to Become a Microsoft MVP (Most Valuable Professional)
A Microsoft MVP (Most Valuable Professional) is an individual who has received an award for outstanding contributions within communities that use Microsoft technologies. Recipients of the Microsoft MVP award are distinguished members of the technical community. More ...
Firewall Rules
Firewall rules allow or block a program through the firewall on your Windows PC. Windows presets a bunch of firewall rules, you create firewall rules, and programs can create rules when they're installed. To view the list of firewall rules, follow these steps. More ...
Security Risks and Ways to Decrease Vulnerabilities in a 802.11b Wireless Environment
This document explains topics relating to wireless networks. The main topics discussed include, what type of vulnerabilities exist today in 802.11 networks and ways that you can help prevent these vulnerabilities from being exploited. More ...
Microsoft Licensing Explained
If any of you have tried to figure out Microsoft's licensing laws you know how frustrating and confusing it is. I have written a brief explanation below covering Windows XP, Vista and Server 2003. More ...
Search for Text in Text Files
Getting Windows Folder Search function to reliably find text within a file is a real trick. There are several places within windows where you can configure search, but it never seems to do a reliable job. The solution is to use the simple batch file. More ...
How to Disable Windows Firewall in Windows 7
Windows firewall helps keep your PC protected from unauthorized access, however, in order to install certain programs you may need to disable Windows firewall. More ...
Easy PC to PC Files and Settings Transfer Cable
The Belkin Easy Transfer Cable has you covered when it's time to migrate from a PC running an older version to a new computer running Windows 7. Your user accounts, Windows settings, files and folders, pictures and photos, MP3s, videos, program settings and data, and e-mail messages, settings, and contacts will all be transferred over to your new computer without a fuss. More ...
Make a Shortcut to Create a Restore Point on Windows 10
In Windows 10 Automatic Updates are primarily used to bind the operating system tighter to Microsoft's Store. That's one good reason why you might want to return your system back to a previous state. But to do that, you need to have set a previous restore point. More ...
How to Erase a Hard Disk Drive Permanently
Erasing data or files from a hard disk permanently is not easy. Even after emptying the Recycle Bin, the files can be easily recovered. Many people also think that formatting the hard drive will erase the files, however a computer specialist would be able to recover the data. More ...
How to Restore Files From File History in Windows 10
To keep your files safe, File History automatically makes a copy of every file in your Documents, Music, Photos, and Videos folders. It copies all the files on your desktop, as well. And File History automatically makes those copies every hour. More ...
