Computer Technician's Guide to Dealing with Customers
I've been in the technology industry for many years. I've worked as a bench technician and I've been the manager of an electronics engineering department. And I can tell you this - people are a lot more complicated to deal with than even the most advanced technology. More ...
For Quick Information About System - DOS Systeminfo Command
A system administrator would like to have information about the system when attempting to resolve a system problem. The DOS systeminfo command provides a huge amount of information about your system. More ...
Make Windows 10 File Explorer Open to This PC instead of Quick Access
When you open Windows 10 File Explorer, it defaults to Quick Access. If, like me, you prefer to have File Explorer open to This PC or an actual Computer folder, then you can configure it to do so in the Folder Options dialog box. More ...
Installing a Local Printer on Windows Vista
Installing a local printer, especially a USB printer, is a non-issue on Windows Vista. You connect it, turn it on, and Vista automatically installs it. But if you have a less common printer, an older printer, or if you've previously removed the printer and want to add it again, you may need to use the Printer Wizard. More ...
The Fastest Way to Move PC to PC
Upon installation, many applications write keys and other information to the Windows registry. For this reason, when you want to transfer your programs and files to a new computer, you can't just copy them over. More ...
PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Introduction to DOS
The first PCs didn't use the Windows Operating System, they used DOS. DOS has an interface where the user types text commands. The DOS interface is still available in Windows Vista, and is still used regularly by the most skilled system administrators. More ...
Firewall Rules
Firewall rules allow or block a program through the firewall on your Windows PC. Windows presets a bunch of firewall rules, you create firewall rules, and programs can create rules when they're installed. To view the list of firewall rules, follow these steps. More ...
Disable Long Filenames to Improve Window's Performance
To be backword compatible with 16-bit FAT partitions, both the VFAT and the NTFS file systems create two names for each file, the long filename and a short filename compatible with the FAT file system. More ...
How to Share a Folder in Windows 7
One of the main advantages of a network is the ability to share files. This article shows you how to configure Windows 7 to share files and folders on a network. More ...
Msconfig - Microsoft's Secret Weapon to Increase Your Computer's Speed
Often when you install software it will, by default, load into your system's memory when you turn your computer on. All these programs loading into memory will eventually mean a snail will beat your computer in a race! Msconfig gives you a central location to manage a variety of your computer's options. More ...
DOS Tasklist and Taskkill Commands
The Windows operating system is actually just a bunch of co-operating programs called tasks or processes. Using the DOS tasklist and taskkill commands, we can explore and control processes running on the system. More ...
Hands-On Microsoft Windows Server 2008 Administration
This book is the perfect resource for learning Windows Server 2008 from the ground-up! Designed to build a foundation in basic server administration, the book requires no previous server experience. It covers all of the critical Windows Server 2008 features, including the features unique to this new server operating system. More ...
How to Optimize Your Solid State Drive
Solid state drives or SSDs are replacing the slower, chunkier magnetic hard drives in the personal computers. SSDs function very differently from magnetic drives so it needs to be treated differently. More ...
