Video - Microsoft Remote Desktop - Part Two
This video by ImpartLabs is a tutorial that talks about Remote Desktop. In part one we setup the Computer receiving the Remote Connection. In this video we set up Remote Desktop at the connection originating computer, and make the connection to the remote computer. More ...
PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
How to Become a Microsoft MVP (Most Valuable Professional)
A Microsoft MVP (Most Valuable Professional) is an individual who has received an award for outstanding contributions within communities that use Microsoft technologies. Recipients of the Microsoft MVP award are distinguished members of the technical community. More ...
Turn Off Windows XP Service Pack 2 Firewall
If your PC is running Windows XP Service Pack 2, the first thing you need to do is turn off the firewall. Why? Because a serious firewall blocks unwanted inbound and OUTBOUND connections. SP2's firewall does not block unwanted outbound connections. More ...
Use PowerShell and WMI to Get CPU Information
Suppose you want to get some information about the CPU in your computer. Can you remember which Control Panel utility will provide that information? If you use a PowerShell script to access WMI you can always get the information you want no mater how they rearrange Control Panel. More ...
PowerShell Script to Show Last 5 Errors in Event Log
The Windows System eventlog is one of the most powerful components of the operating system because it keeps a log of everything that happens. Here I provide a powershell script to display the last 5 error entries in the log. More ...
Video Tutorial 3 - The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In Tutorial 1 you learned how to perform a backup. In Tutorial 2 you learned how to recover files from a backup. In this Tutorial You'll learn how to restore your PC from a system image. More ...
Windows PC Performance Troubleshooting and Optimisation
If your aging PC is running slow and you're considering getting a new one, this article explains how you can diagnose your performance problems, streamline and tune up. You'd be surprised just how much more you can get out of what you have. More ...
Command Line to Get Computer's Numner of CPU Cores
WMIC (Windows Management Interface Command) is a command line tool that returns information about your syste. To learn your computer's numner of CPU cores, type wmic cpu get deviceid,numberofcores,numberoflogicalprocessors at a command prompt. More ...
Computer Technician's Guide to Safety
There are many hazards that the computer technician must be aware of. These include Physical Hazards, Mechanical Hazards, Chemical Hazards, Electric Shock Hazard, and CRT Monitor High-Voltage Hazard. More ...
Script to Display the Processes Running on a Computer
Processes are the programs or tasks running on a computer. The most common way to view the processes is with Task Manager. To get a quick list you could use a script. Below is a script that displays the processes running on a computer. More ...
Turn Off Windows 10 Snap and Shake
Windows 10 Snap and Shake amuses people who do not have to use Microsoft's operating system to do actual productive work. Here is how to turn it off. More ...
Introduction to DOS
The first PCs didn't use the Windows Operating System, they used DOS. DOS has an interface where the user types text commands. The DOS interface is still available in Windows Vista, and is still used regularly by the most skilled system administrators. More ...
Synchronize Your PC's Clock with an Internet Time Server
Your PC should, by default, be configured to synchronize to time.windows.com every seven days. One of the reasons you might be thinking of synchronizing your PC's clock is because it doesn't keep accurate time. More ...
