PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
How to Restore Files From File History in Windows 10
To keep your files safe, File History automatically makes a copy of every file in your Documents, Music, Photos, and Videos folders. It copies all the files on your desktop, as well. And File History automatically makes those copies every hour. More ...
Windows Event Logs for Maintaining or Troubleshooting Your PC
Your PC keeps logs of everything that happens. You can use the information in these logs to help maintain and troubleshoot and your PC. More ...
Hands-On Microsoft Windows Server 2008 Administration
This book is the perfect resource for learning Windows Server 2008 from the ground-up! Designed to build a foundation in basic server administration, the book requires no previous server experience. It covers all of the critical Windows Server 2008 features, including the features unique to this new server operating system. More ...
A Day in the Life of a System Administrator
People interested in becoming a computer system administrator or those who are studying for the Microsoft Certified System Engineer (MCSE) exam might not know what a system administrator actually does. More ...
Defend Your Business with a Firewall
A firewall is a piece of hardware or software that places a barrier between your network and the internet. It prevents outsiders from accessing your network and systems and delving into your confidential information or performing malicious acts. More ...
How to Optimize Your Solid State Drive
Solid state drives or SSDs are replacing the slower, chunkier magnetic hard drives in the personal computers. SSDs function very differently from magnetic drives so it needs to be treated differently. More ...
PC Technician's Software Copyright Responsibilities
As a PC Technician, working on other people's computers, you'll be in a position to encounter illegally copied software. For example, maybe you need to re-install a customer's operating system or application software and you find that the customer is using an illegal copy. What do you do? Do you go ahead and install the illegal software? More ...
Internet Connection Sharing in Windows XP
This article explains in detail how to set up a small network at home so you can share your Internet connection between two computers running Windows XP. More ...
FreeDOS
FreeDOS is a PC compatible Y2K compliant DOS that you can download from www.freedos.org. Microsoft should have made the expiration period much longer than 30 days. Maybe they want you to activate Windows XP before it crashes. More ...
Command Line to Get Computers Model, Vendor, and Serial Number
WMIC (Windows Management Interface Command) is a command line tool that returns information about your syste. To learn your computers model, vendor, and serial number, type wmic csproduct get name,vendor,identifyingNumber at a command prompt. More ...
Computer Data Backups - Test Now or Cry Later
When it comes to your computer data backups, complacency can be very dangerous. It's important that you get some basic understanding of the major issues with computer data backups. Here's a compilation of crucial tips on computer data backups that I?ve put together. More ...
Uninstall OneNote from Windows 10
Windows 10 comes with many pre-installed apps to sucker you into Microsoft's revenue stream generating OneDrive cloud storage. One of those is OneNote. Here's how to uninstall OneNote. More ...
How to Configure Hyper-V on Windows Server 2019
Hyper-V is a Windows 2019 native hypervisor that it can be used to create virtual machines. There are many different things that you can configure with the Hyper-V console. More ...
