PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Installing a Local Printer on Windows Vista
Installing a local printer, especially a USB printer, is a non-issue on Windows Vista. You connect it, turn it on, and Vista automatically installs it. But if you have a less common printer, an older printer, or if you've previously removed the printer and want to add it again, you may need to use the Printer Wizard. More ...
How to Share a Printer
Network printers are available to anyone on that same network. If you have a printer connected directly to your PC rather than the network, and your PC is on network, you can also share that printer with anyone on the same network. More ...
Introduction to DOS
The first PCs didn't use the Windows Operating System, they used DOS. DOS has an interface where the user types text commands. The DOS interface is still available in Windows Vista, and is still used regularly by the most skilled system administrators. More ...
The Security and Maintenance of Messages in Outlook Express
Outlook Express includes several tools that protect the unauthorized users from accessing the electronic data, thereby increasing the privacy and integrity of the e-mail messages. More ...
Free Tool to Uninstall Windows 10 Store Apps
Windows 10 is not primarily an operating system, but instead it's a marketing device. Fortunately, there is a fee tool that will help you uninstall Microsoft Store apps on Windows 10. More ...
Msconfig - Microsoft's Secret Weapon to Increase Your Computer's Speed
Often when you install software it will, by default, load into your system's memory when you turn your computer on. All these programs loading into memory will eventually mean a snail will beat your computer in a race! Msconfig gives you a central location to manage a variety of your computer's options. More ...
The Different Types of Virtualization
Virtualization represents an abstraction from physical resources. All uses of virtualization are centered around this concept. There are three major types of virtualization: server virtualization, client (or desktop) virtualization, and storage virtualization. More ...
How to Audit Security Permissions and Access Rights in Active Directory
Active Directory is the foundation of security and IT management in Windows Server based IT infrastructures. It stores and protects the user accounts, the security groups, and auditing of all access management tasks. It is the focal point of administrative delegation in Windows based environments. More ...
How to Harden a Server
By hardening a server, you're making it much more difficult for hacker to launch a successful attack against the system. Thiis artilce describes mthods to harden a server. More ...
Windows 7 Tweaks
This book is packed with more than 400 pages of insider tips, it delves beneath the surface to reveal little-known ways to tweak, modify, and customize Windows 7 to get every ounce of performance from your operating system. More ...
The Fastest Way to Move PC to PC
Upon installation, many applications write keys and other information to the Windows registry. For this reason, when you want to transfer your programs and files to a new computer, you can't just copy them over. More ...
Tweaks to Speed Up Internet Streaming Video
Although streaming video technology offers instant access to video files, there are many factors that attribute to your computer's ability to effectively play videos. There are a number of tweaks that help speed up your streaming video startup times, eliminate choppy PC video play and stop slow streaming video. More ...
Disable Cutesy Effects to Speed Up Windows 10
If you have someone on your butt to be more productive, or you rely on your productivity to earn a living, then to increase your computer's performance (and thereby your performance) you need to get rid of all the cutesy animations, fades, shadows, and slides that Windows performs. More ...
