Computer Technician's Guide to Dealing with Customers
I've been in the technology industry for many years. I've worked as a bench technician and I've been the manager of an electronics engineering department. And I can tell you this - people are a lot more complicated to deal with than even the most advanced technology. More ...
PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
The Security and Maintenance of Messages in Outlook Express
Outlook Express includes several tools that protect the unauthorized users from accessing the electronic data, thereby increasing the privacy and integrity of the e-mail messages. More ...
Check Your Version of PowerShell
PowerShell is Windows replacement for the DOs CMD shell. To check your version of PowerShell, click on the top Windows PowerShell icon, and next to the prompt, type the command shown in this article. More ...
Make Windows 10 File Explorer Open to This PC instead of Quick Access
When you open Windows 10 File Explorer, it defaults to Quick Access. If, like me, you prefer to have File Explorer open to This PC or an actual Computer folder, then you can configure it to do so in the Folder Options dialog box. More ...
Put HyperTerminal on Windows 7
HyperTerminal was included with all versions of Windows up to Windows XP. If your operating system is newer than Windows XP you can copy Hyperterminal from a Windows XP system. More ...
Retrieving Information from Computers Belonging to an Active Directory OU
This PowerShell script queries a particular Organizational Unit (OU) in your Active Directory for a list of computers. It will then use WMI to query various properties of those computers and output it into table format. More ...
Font Basics
There are two basic kinds of fonts, bitmapped fonts and scalable fonts. Bitmapped fonts are constructed as a pattern of dots. Bitmapped fonts can be enlarged, but this produces jagged looking type. More ...
How to Optimize Your Solid State Drive
Solid state drives or SSDs are replacing the slower, chunkier magnetic hard drives in the personal computers. SSDs function very differently from magnetic drives so it needs to be treated differently. More ...
Server Virtualization - What It's All About
Are you tired of hearing about "virtualization" in meetings, reading about it in magazines, and not knowing what it's all about? The term "virtualization" is refers to an operating system running on a host computer without any dedicated hardware as a "Virtual Machine" (VM). More ...
Create a Windows 7 System Repair Disc
One of the most important things you should have with your PC is a System Repair Disc. A System Repair Disc can be used to restore your operating system in the event of a catastrophic failure. To create a System Repair Disc, open the Control Panel and, in the System and Security group, click on Backup and Restore. More ...
Set the User's Profile Information
A user profile is a collection of settings for a user account. It is stored in the user's folder. It contains the account's settings and preferences along with the user's home directory in a subfolder called Documents. More ...
Use the HOSTS File to Block Web Sites
When you type a domain name into your Web browser, Internet Protocol contacts a computer that is a domain name server to look up the IP address of the Web site. In the early days, the Internet didn't need domain name servers. More ...
What is Hyper-V in Windows Server 2019?
Virtualization was a game changer. Instead of buying individual servers to run single applications, an organization could purchase more powerful servers to run a hypervisor that would run multiple virtual servers, referred to as virtual machines (VMs). More ...
