PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
How to Harden a Server
By hardening a server, you're making it much more difficult for hacker to launch a successful attack against the system. Thiis artilce describes mthods to harden a server. More ...
How to Backup Mails and Address Book of Outlook Express
Outlook Express - the easiest and widely used email client on Windows OS provides easy options through which you can create backup of your emails and contact addresses. The emails get stored in the Application Data folder in the form of .dbx files - Inbox.dbx, Drafts.dbx, Outbox.dbx, Personal.dbx and so on. More ...
CompTIA A+ Complete Study Guide
All-in-one guide prepares you for CompTIA's new A+ Certification. Prepare for the required exam, CompTIA A+ Essentials (220-601), as well as your choice of one of three additional exams focusing on specific job roles: More ...
What Is Virtualization and What Are the Benefits?
The term virtualization most commonly refers to server virtualization - running multiple operating systems on a single physical computer. While most computers only have one installed operating system, server virtualization software allows a computer to run several operating systems. More ...
Create and Change Password, Picture and User Name in Windows 7
In Windows 7, the logon screen usually contains a picture that you choose when setting up the computer and a default user name. Here's how to change your password, picture and user name. More ...
Font Basics
There are two basic kinds of fonts, bitmapped fonts and scalable fonts. Bitmapped fonts are constructed as a pattern of dots. Bitmapped fonts can be enlarged, but this produces jagged looking type. More ...
The Windows 7 Backup and Restore Utility
This is about how to use Windows 7 Backup and Restore Utility. In this Tutorial You'll learn how to recover files from a backup. More ...
Cortana, Assistant or Spy?
Cortana records everything you do, every keystroke you enter, every syllable you speak. They claim it uses this information to make suggest links to news and web items that she thinks may be interesting to you. If you believe that, I've got a bridge I'd like to sell you. More ...
How to Restore Files From File History in Windows 10
To keep your files safe, File History automatically makes a copy of every file in your Documents, Music, Photos, and Videos folders. It copies all the files on your desktop, as well. And File History automatically makes those copies every hour. More ...
Computer Technician's Guide to Electronics Disposal and Recycling
The United States alone creates about 3 million tons of electronics waste each year. Much of this electronics waste is sent to developing nations where primitive processing methods cause serious health and pollution problems. CompTIA considers the knowledge of how to properly dispose of old computer equipment, to be an important part of being a certified computer technician. More ...
A Day in the Life of a System Administrator
People interested in becoming a computer system administrator or those who are studying for the Microsoft Certified System Engineer (MCSE) exam might not know what a system administrator actually does. More ...
How to Become a Microsoft MVP (Most Valuable Professional)
A Microsoft MVP (Most Valuable Professional) is an individual who has received an award for outstanding contributions within communities that use Microsoft technologies. Recipients of the Microsoft MVP award are distinguished members of the technical community. More ...
What is Hyper-V in Windows Server 2019?
Virtualization was a game changer. Instead of buying individual servers to run single applications, an organization could purchase more powerful servers to run a hypervisor that would run multiple virtual servers, referred to as virtual machines (VMs). More ...
