PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
Msconfig - Microsoft's Secret Weapon to Increase Your Computer's Speed
Often when you install software it will, by default, load into your system's memory when you turn your computer on. All these programs loading into memory will eventually mean a snail will beat your computer in a race! Msconfig gives you a central location to manage a variety of your computer's options. More ...
Disable Unnecessary Background Apps
A background app is a program that runs in the background. They take up memory space, using network bandwidth, and if you're using a portable device, drain your battery. More ...
How to Harden a Server
By hardening a server, you're making it much more difficult for hacker to launch a successful attack against the system. Thiis artilce describes mthods to harden a server. More ...
Windows Server 2003 Active Directory and Network Infrastructure
Windows Active Directory is a centralized database that stores the collection of information about all the resources available on the Windows domain. Active Directory enables administrators to manage the network resources
in an easy way. More ...
Make Windows 10 File Explorer Open to This PC instead of Quick Access
When you open Windows 10 File Explorer, it defaults to Quick Access. If, like me, you prefer to have File Explorer open to This PC or an actual Computer folder, then you can configure it to do so in the Folder Options dialog box. More ...
Create a Windows 7 Disk Image Backup
A Disk Image is an exact copy of a disk. It includes the operating system, system settings, programs, and files, and everything required for Windows to run. You can use a disk image to restore your computer if your hard disk or your computer stops working. More ...
DOS Switches and Wild Cards
DOS (Disk Operating System) is an interface that a system administrator can use to perform tasks and configure the system by typing text commands. There are many commands available with the DOS command line interface, most of them feature switches, and wild cards which make them very powerful. More ...
Planning a Backup and Restoration of Files for Disaster Recovery
Planning a backup and restoration of files is the most important step to protect data from accidental loss in the event of data deletion or a hard disk failure. The backup copy can be used to restore lost or damaged data. More ...
Server Virtualization - What It's All About
Are you tired of hearing about "virtualization" in meetings, reading about it in magazines, and not knowing what it's all about? The term "virtualization" is refers to an operating system running on a host computer without any dedicated hardware as a "Virtual Machine" (VM). More ...
Put HyperTerminal on Windows 7
HyperTerminal was included with all versions of Windows up to Windows XP. If your operating system is newer than Windows XP you can copy Hyperterminal from a Windows XP system. More ...
What is Windows Aero and Mouse Gestures?
Aero is Microsoft's new gimmicky graphical user interface for Windows Visa and Windows 7. Its main feature is the translucent glassy window borders, allowing background objects to be visible through them. Another feature of Aero is mouse gestures. The mouse gestures are Snap, Shake, and Peek. More ...
Defend Your Business with a Firewall
A firewall is a piece of hardware or software that places a barrier between your network and the internet. It prevents outsiders from accessing your network and systems and delving into your confidential information or performing malicious acts. More ...
Disable Annoying 'Get Windows 10' Message
You may not want to upgrade to Windows 10 because its search function pushes Windows app store products and tries to trick you into signing up for Microsoft's OneDrive. More ...
