PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
How to Harden a Server
By hardening a server, you're making it much more difficult for hacker to launch a successful attack against the system. Thiis artilce describes mthods to harden a server. More ...
Hard Disk Management
In addition to the basic disk, Windows XP Professional also supports the dynamic disk, which overcomes the limitations of the basic disk. Dynamic disks are actually physical disks that are created and managed with the Disk Management utility in Windows XP. More ...
Msconfig - Microsoft's Secret Weapon to Increase Your Computer's Speed
Often when you install software it will, by default, load into your system's memory when you turn your computer on. All these programs loading into memory will eventually mean a snail will beat your computer in a race! Msconfig gives you a central location to manage a variety of your computer's options. More ...
Tweaks to Speed Up Internet Streaming Video
Although streaming video technology offers instant access to video files, there are many factors that attribute to your computer's ability to effectively play videos. There are a number of tweaks that help speed up your streaming video startup times, eliminate choppy PC video play and stop slow streaming video. More ...
NTFS Permissions
NTFS Permissions is a file system feature that lets you set specify which files on your system can be accessed by which specific users, and what kind of access they have to each file. More ...
Video Tutorial 3 - The Windows 7 Backup and Restore Utility
This is a series of tutorials about how to use Windows 7 Backup and Restore Utility. In Tutorial 1 you learned how to perform a backup. In Tutorial 2 you learned how to recover files from a backup. In this Tutorial You'll learn how to restore your PC from a system image. More ...
What is Windows Aero and Mouse Gestures?
Aero is Microsoft's new gimmicky graphical user interface for Windows Visa and Windows 7. Its main feature is the translucent glassy window borders, allowing background objects to be visible through them. Another feature of Aero is mouse gestures. The mouse gestures are Snap, Shake, and Peek. More ...
Script to Display the Processes Running on a Computer
Processes are the programs or tasks running on a computer. The most common way to view the processes is with Task Manager. To get a quick list you could use a script. Below is a script that displays the processes running on a computer. More ...
Disable Unnecessary Background Apps
A background app is a program that runs in the background. They take up memory space, using network bandwidth, and if you're using a portable device, drain your battery. More ...
Check Your Version of PowerShell
PowerShell is Windows replacement for the DOs CMD shell. To check your version of PowerShell, click on the top Windows PowerShell icon, and next to the prompt, type the command shown in this article. More ...
Put HyperTerminal on Windows 7
HyperTerminal was included with all versions of Windows up to Windows XP. If your operating system is newer than Windows XP you can copy Hyperterminal from a Windows XP system. More ...
Command Line to Get Computers Model, Vendor, and Serial Number
WMIC (Windows Management Interface Command) is a command line tool that returns information about your syste. To learn your computers model, vendor, and serial number, type wmic csproduct get name,vendor,identifyingNumber at a command prompt. More ...
What Are Windows Server Containers?
Containers have had a large impact in IT organizations. You may be wondering why someone would want to use containers in Windows Server 2019. They're just virtual machines (VMs), right? Well, not exactly. Containers don't expose the hardware or the operating system. More ...
