PC Technician's Guide to Providing Telephone Support
Troubleshooting PC problems over a telephone is a difficult task. Always keep complete support incident documentation. If you can't solve the problem, follow your company's escalation policy. If a problem is taking a long time to solve, try to work out a temporary work-around with the customer so that they can stay in business. By following the steps in this article you'll be able to provide successful telephone technical support. More ...
PC Technician's Software Copyright Responsibilities
As a PC Technician, working on other people's computers, you'll be in a position to encounter illegally copied software. For example, maybe you need to re-install a customer's operating system or application software and you find that the customer is using an illegal copy. What do you do? Do you go ahead and install the illegal software? More ...
A Brief Introduction to 3D Printing
Previously, the only ways to create 3D objects was casting and molding. 3D printing involves creating an object by laying down layer over layer of material, building the object from the bottom up. 3d printing is great for rapid prototyping. 3d printing is also a great way for a home artist to express their creativity. More ...
Recovering an Older Version of a File
The File History utility is used to recover older versions of a file. This feature is part of all backup programs, though it's often called Restore. The idea is to pluck an older version of a file from the backup archive. More ...
PowerShell Script to Show Last 5 Errors in Event Log
The Windows System eventlog is one of the most powerful components of the operating system because it keeps a log of everything that happens. Here I provide a powershell script to display the last 5 error entries in the log. More ...
How to Share a Folder in Windows 7
One of the main advantages of a network is the ability to share files. This article shows you how to configure Windows 7 to share files and folders on a network. More ...
What is Windows Aero and Mouse Gestures?
Aero is Microsoft's new gimmicky graphical user interface for Windows Visa and Windows 7. Its main feature is the translucent glassy window borders, allowing background objects to be visible through them. Another feature of Aero is mouse gestures. The mouse gestures are Snap, Shake, and Peek. More ...
How to Manually Register DLL in Microsoft Windows
A DLL (Dynamic link library) is a file that contains code that can be used by more than one program. A DLL is executed by the calling program. They are not directly executable. In order for the calling program to locate the DLL, it must be registered in windows registry database. More ...
Windows 2000 Security Overview
Computer network security is a large topic. You can't configure strong security if you don't have a top-down overview of the security features available and how to configure them. More ...
Make a Shortcut to Create a Restore Point on Windows 10
In Windows 10 Automatic Updates are primarily used to bind the operating system tighter to Microsoft's Store. That's one good reason why you might want to return your system back to a previous state. But to do that, you need to have set a previous restore point. More ...
A Handful of Useful Run Commands: calc, notepad, wordpad, voice recorder, control
The Run dialog box which can be opened by pressing the [Windows] + [R] keys. Run dialog box is a rapid way to open programs. Here are some quick and useful Run commands. More ...
Planning a Backup and Restoration of Files for Disaster Recovery
Planning a backup and restoration of files is the most important step to protect data from accidental loss in the event of data deletion or a hard disk failure. The backup copy can be used to restore lost or damaged data. More ...
Disable Programs That Run at Startup on Windows 10
Some programs start at the same time you start your computer. This can cause your computer to start slower, and because these pre-loaded programs stake out a portion of memory, they can cause your computer to run slower too. More ...
Windows 7 Tweaks
This book is packed with more than 400 pages of insider tips, it delves beneath the surface to reveal little-known ways to tweak, modify, and customize Windows 7 to get every ounce of performance from your operating system. More ...
