How to Restore an HP Computer to Factory Settings
If your HP computer is experiencing problems, sometimes a factory reset can be a quick way to fix your computer. Here's how. More ...
Video - Common Laptop Problems
In this video Dave Andrews talks about common laptop problems. One of the most common laptop problems is overheating. Another common problem with laptops is the battery. Another common problem is the LCD screen. More ...
Windows 7 System Recovery Options
Windows 7 provides tools that can be used to repair the operating system if it becomes damaged. On some systems these tools are installed in a special recovery section of the hard disk, if not installed on your system, boot from the installation disk or system repair disc. More ...
Fix System Information "Can?t Collect Information" Error
The System Information utility is an interface to the Windows Management Instrumentation (WMI) service. If you recieve the error message: Can't Collect Information, it means either the WMI service is not running, or a problem is preventing the WMI service from collecting information. More ...
Windows 7 Startup Modes for Troubleshooting
Windows 7 has several startup modes, called "Advanced Boot Options" that can help when troubleshooting the system. For example, the Safe Mode option lets you start the operating system in a limited state with only basic configuration settings and basic default device drivers. More ...
How to Fix KERNEL_MODE_EXCEPTION_NOT_HANDLED Error
Stop errors, or blue screen of death (BSOD) errors, occur when a serious problem causes your system to shut down or restart unexpectedly. The most common cause of BSOD errors is a device driver problem. More ...
Problems with Floppy Disks
With the advent of the rewritable CD (CD-RW) many people are predicting the demise of the venerable floppy disk. Today's computers can even boot from the CD drive. But if your computer is not connected to a network, there is no quicker way to back-up or share a file. More ...
Video - Using the Problem Steps Recorder Tool
Problem Steps Recorder allows users to record the steps they're performing that are causing the problem. The steps are saved as screen shots in a file can be emailed to help desk personnel who can open the file in Internet Explorer and use it to help troubleshoot the user's problem. More ...
PC Troubleshooting - Symptoms of a Bad CPU
It's very difficult to determine if a failure is caused by the CPU because many other components can cause the same symptom when they fail. Before suspecting the CPU, rule out all the other possibilities. More ...
Can't Detect a Hardware Device? - Try Resetting BIOS
Like any software, the BIOS can become corrupt. If the BIOS becomes corrupt, a hardware device may not operate properly, or a hardware device may be detected, or the computer may fail to start. More ...
Introduction to Windows Performance Monitor
Performance Monitor is a visual tool that system administrators can use to examine how various parameters of a Windows system are performing. More ...
Troubleshooting Wireless a Keyboard or Mouse
A wireless input device such as a keyboard or mouse uses a built-in radio transceiver to communicate with a similar transceiver plugged into a USB port on a PC. This article explains how to troubleshooting a wireless keyboard or Mouse. More ...
